If you fail to connect to the internet, while both the in and out phone calls are not working, you may check if your modem and router are functioning properly. You may also try to turn off your router or modem and reboot them after 5 minutes. If you need further...
MoreService has already terminated. What do I do with the phone sets and other equipment?
After receiving your service termination application, our technician will collect the phone sets and other equipment at your door.
MoreHow can I listen to my voicemails with One comm APP? And where can I find the user manual for One comm App?
For more details of One comm App, please visit: 1) ONE communications user guides – Chinese http://www.pccwone.com/chi/new_version_help.html 2) ONE communications user guides – English...
MoreWhat are the available payment channels?
Autopay: Please call our business customer service hotline 10088 for an authorisation form. PPS (merchant code: 01): Call 18033 Online payment service: www.ppshk.com Mobile service: Download “PPS on Mobile” app PPS service hotline: 900 00 222 328 ATM payment: You...
MoreHow to terminate the service and proceed with the balance refund?
You may call our business customer service hotline 10088 to submit a termination request. The remaining balance (if applicable) will be refunded to your business telephone services account. If the account has already been closed, we will mail you the refund by cheque...
MoreCan I transfer the refund to another account?
You may transfer the refund to another account of the same registered company name. Please provide your account details as you submit the service termination request. Please be reminded that both accounts have to be of the same account category, with a 10-digits...
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