I have paid the monthly fee, but I am still receiving payment reminder voicemail.

The reminder voicemail will be cut off one day after the payment is processed. If you wish to cut the voicemail immediately, please finish the recording, and enter “*05” or “1050” following the instruction.

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What if the internet and phone services fail at the same time?

If you fail to connect to the internet, while both the in and out phone calls are not working, you may check if your modem and router are functioning properly. You may also try to turn off your router or modem and reboot them after 5 minutes. If you need further...

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Service has already terminated. What do I do with the phone sets and other equipment?

After receiving your service termination application, our technician will collect the phone sets and other equipment at your door.

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How can I listen to my voicemails with One comm APP? And where can I find the user manual for One comm App?

For more details of One comm App, please visit: 1) ONE communications user guides – Chinese http://www.pccwone.com/chi/new_version_help.html 2) ONE communications user guides – English...

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How can I find out my PPPOE login name and password?

You can call our 24-hour business customer service hotline 10088. Provide us with your company name and Business Registration number, and you can obtain your PPPOE login name and password instantly.

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I made a maintenance service booking but the technician did not show up at the appointed timeslot. What should I do?

Please call 10088 at once for further arrangement.

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