How do I fix a slow internet speed?

The speed of broadband signal depends on certain factors such as the traffic of a website you are visiting; or if your activities consume a lot of bandwidth such as video conferencing or uploading large files to the Cloud. If you need a higher broadband speed, please...

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How many static IP can the Dedicated Internet Access (DIA) support?

Our Secure Dedicated Internet Access Always-On (Secure DIA AO) DIA can support a minimum of 6 static IP addresses. You may also select 16, 32 or 64 static IP addresses, whichever suits your business needs.

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What are the available payment channels?

Autopay: Please call our business customer service hotline 10088 for an authorisation form. PPS: Call 18033 Online payment service: www.ppshk.com Merchant code: 74 PPS service hotline: 900 00 222 328 ATM payment: You can pay with ATMs with a “BILL PAYMENT SERVICE”...

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How do I terminate the service and proceed with the balance refund?

You may call our business customer service hotline 10088 to submit a termination request. The remaining balance (if applicable) will be refunded to your business online account. If the account has already been closed, we will mail you the refund by cheque to your...

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Can I transfer the refund to another account?

You may transfer the refund to another account of the same registered company name. Please provide your account details as you submit the service termination request. Please be reminded that both accounts have to be of the same account category, with a 10-digit...

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