How to terminate the service and proceed with the balance refund?

You may call our business customer service hotline 10088 to submit a termination request. The remaining balance (if applicable) will be refunded to your business telephone services account. If the account has already been closed, we will mail you the refund by cheque...

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Can I transfer the refund to another account?

You may transfer the refund to another account of the same registered company name. Please provide your account details as you submit the service termination request. Please be reminded that both accounts have to be of the same account category, with a 10-digits...

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Can I apply for a service reconnection? Do I have to sigh a new contract?

You may call our business customer service hotline 10088 to submit ONE communications reconnection request. A new contract will be prepared for you.

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How long does it take to relocate, terminate, reconnect to services, and add or remove add-on services?

The time required for relocation, termination, reconnection to services, or add and remove add-on services will depend on respective services. For normal cases, please reserve the following time to submit your request prior to the effective date: 14 working days for...

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